Privacy Policy

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Privacy Policy

I. Introduction
GeneTouch Corp. (hereinafter referred to as "GENETOUCH") absolutely respects the personal privacy of the user (hereinafter referred to as "you") and abides by the <Personal Data Protection Act> and its related laws and regulations to ensure the implementation of privacy protection. In order to let you know more about how the GENETOUCH website collects, processes, and utilizes the personal information you provide, please read this <GENETOUCH Privacy Policy> (hereinafter referred to as "this policy") in detail.

The scope of protection and application of this policy includes the personal information you provide when using GENETOUCH related websites and products and other services (hereinafter referred to as "this service"), as well as any personal information obtained by GENETOUCH through cooperation or sharing with business partners . This service includes but is not limited to GENETOUCH customer service, social networking site and application services, commodity repair services, marketing activities, data survey activities, corporate social responsibility promotion activities, etc.

If you use this service, it means that you are aware of and agree to accept this policy, including but not limited to agreeing to the collection, processing and use of your personal data by GENETOUCH. If you do not agree to the collection, processing, and use of your personal data in the manner described in this policy, please do not use this service.

 

2. The scope of personal data
Personal information covered by this policy, including but not limited to name, phone number, email, address, gender, education level, income, occupation, company name, ID number (or a copy of the front and back), date of birth, hobbies , sports and other interests, details of the types of consumer goods and services used, personal or family consumption patterns, etc., can directly or indirectly identify the information of a specific person.
You voluntarily provide your name, email and other personal information in the discussion boards, message boards and other places of GENETOUCH's websites. This form of information provision will be regarded as your own public personal information, so it is not within the scope of GENETOUCH's privacy policy.
 

 

3. Collection, processing and utilization of personal data
(1) GENETOUCH will use your personal data based on the specific purpose of providing this service and reasonably related to this service, after you agree to this policy, provide prior consent, or based on a contractual relationship, etc., in compliance with the personal data protection law. The use of personal data includes, but is not limited to, the following situations:

  1. Customer service: The personal information provided by the customer service is mainly used to respond to your inquiries.
  2. Social networking sites and application services: The personal data (account and messages) provided by you when you use GENETOUCH social networking sites or applications are mainly used to share information related to GENETOUCH.
  3. Product repair service: The personal data provided by the product repair service is mainly used for processing repair orders (for example: sending invoices, entrusting third-party suppliers to deliver repaired products to you, and notifying you of repair progress).
  4. Marketing activities: Personal data provided for participation in marketing activities will only be used for that activity (for example: contacting activities, sending gifts/awards, etc.).
  5. Data survey activities: Personal data provided for participating in data surveys are only used for consumer behavior analysis and research unless you agree. GENETOUCH will not publish your individual personal information.
  6. Corporate Social Responsibility Promotional Activities: Personal information provided for participating in corporate social responsibility promotional activities will only be used for that activity (eg: contacting activities, sending gifts/awards, etc.).
  7. Improve and enhance the content and quality of this service (for example: provide customer care, satisfaction surveys and obtain feedback) and send you important notices related to rights and interests (for example: when the terms and policies of this service change).Please note that in order to protect your rights and interests, you will not be able to cancel receiving this notice.

(2) If you provide GENETOUCH with personal information of a third party when using this service, GENETOUCH will presume that you have obtained the prior consent of the owner of the personal information.


(3) GENETOUCH provides you with promotional information and important product rights information (for example: email) will be marked as sent by GENETOUCH, and will also provide instructions or function links for you to stop receiving these materials at any time.


(4) You can choose the personal data items you want to provide, but when the information you provide is insufficient or wrong, GENETOUCH will not be able to provide the corresponding service and the specific purpose reasonably related to the service (including but not limited to goods, services, offers, premiums, awards), etc.


(5) GENETOUCH will only use the personal data you provide for the specific purpose of collection, except for the following circumstances:

  1. It is necessary for the judiciary or other competent authorities to request based on legal procedures or to preserve legal requests, defenses, or to prevent fraud or investigate other illegal acts.
  2. To the extent permitted by law, to protect the rights, property and safety of GENETOUCH, GENETOUCH's partners, GENETOUCH customers or the public from being endangered.
  3. Use for other purposes with your written consent.
  4. Other situations that comply with the <Personal Data Protection Act>.



(6) Please note that GENETOUCH will never ask you to use the password of this service under any circumstances, nor will it ask you to provide, and please do not provide special or sensitive personal information to GENETOUCH, such as your medical history, medical, political, religious beliefs, sexual orientation, sex life, criminal record or genetics.


4. Inquiry, modification and deletion of personal data
(1) With regard to the personal information you provide to GENETOUCH, you can contact GENETOUCH to exercise the following rights (except in some rare cases, GENETOUCH may refuse your personal information due to the provisions of the <Personal Data Protection Law>) ask):

  1. For inquiries or requests for viewing, GENETOUCH may charge a processing fee of NT$100 per item.
  2. If a copy is requested, GENETOUCH may charge a processing fee of NT$100 per piece.
  3. Request additions or corrections.
  4. Request to stop collecting, processing or using.
  5. Request to delete.


(2) GENETOUCH reserves the right to delete or hide your personal information and comments provided by you using GENETOUCH social networking sites or applications.


(3) In order to protect the security of your personal data, when GENETOUCH reasonably believes that the purpose of using the personal data has ended, the service has not been used for a long time, or it is no longer necessary to retain the personal data for any legal or business purpose, GENETOUCH may delete or anonymize it your personal data. If your right to stop using this service is terminated, we will continue to process your personal data in accordance with this Privacy Policy and relevant laws and regulations. In accordance with applicable law, we may safely dispose of your personal data without prior notice to you.


5. Share your personal data with third parties and related companies
(1) Third parties: In order to provide you with more efficient services, richer activities, and more secure data management, GENETOUCH will entrust professional third parties (for example: freight companies, banks, public relations marketing companies, capital An company, etc., hereinafter referred to as "third party") to perform such services and activities, if it is necessary for GENETOUCH to allow third parties to contact, process, or use your relevant personal data. The collection, processing or use of your personal data by these third parties will be carried out in accordance with this policy and GENETOUCH instructions.


(2) GENETOUCH affiliates: In order to provide you with more integrated GENETOUCH global services, GENETOUCH will synchronize your membership registration information with your consent, so that your membership registration information can be updated synchronously with other related GENETOUCH affiliates website or system. In this way, you don't need to spend additional time to register the relevant GENETOUCH and affiliated enterprise websites or systems, and you can enjoy the services related to the websites or systems.


(3) The GENETOUCH website or this service may contain other third-party websites or services that are not the above-mentioned third party or affiliated companies. For the personal data that you voluntarily provide to such third-party websites or services, the privacy policy formulated by the linked websites shall apply, and GENETOUCH shall not be responsible for any joint and several liabilities for such linked websites.


6. Information about children
GENETOUCH attaches great importance to the protection of children's privacy. To ensure the rights and interests of children and young people, for children and young people under the age of fourteen, you should read and agree to this policy with your parents before using this service.


When you use this service, or you/your parents (or guardians) provide your information to us, it will be deemed that you or your parents (or guardians) agree to this policy.

7. Others
(1) Viewing web pages: Like most websites, when you browse the GENETOUCH website, GENETOUCH will keep relevant records collected by the server or generated by itself when you browse or inquire online, including the connection device you use IP address, time of use, browser used, browsing and clicking data records, etc. With respect to such data, GENETOUCH only conducts aggregate analysis on the behavior of all users, and does not identify individual users.


(2) GENETOUCH's cookie policy: GENETOUCH will use cookies to allow GENETOUCH's web server to identify your computer-related records. Only after you agree to remain logged in or log in each time, GENETOUCH can use cookies to correspond to you personally. Most browsers accept cookies by default; however, you can choose not to accept cookies. You can choose to modify the browser's acceptance of cookies in the settings function of the browser, including accepting all cookies, being notified when cookies are set, and rejecting all cookies. Here I suggest you: When you shop online or use paid services, please turn on Cookies to complete the shopping process.


(2) GENETOUCH's cookie policy: GENETOUCH will use cookies to allow GENETOUCH's web server to identify your computer-related records. Only after you agree to remain logged in or log in each time, GENETOUCH can use cookies to correspond to you personally. Most browsers accept cookies by default; however, you can choose not to accept cookies. You can choose to modify the browser's acceptance of cookies in the settings function of the browser, including accepting all cookies, being notified when cookies are set, and rejecting all cookies. Here I suggest you: When you shop online or use paid services, please turn on Cookies to complete the shopping process.


8. GENETOUCH Privacy Policy Issues
If you have any questions or concerns about the GENETOUCH Privacy Policy, please contact the GENETOUCH Company:
Inquiries ：03-324-5686
For overseas calls, please dia 886-3-324-5686
Fax phone：03-324-5685
Service time: Monday ~ Friday 9:00 AM ~ 18:00 PM (excluding national holidays) working hours
Service mailbox:：service@genetouch.com

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